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Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I check the status of my order?

You can track your order status in real time by entering your order information on the Track Order page. 

Which payment methods are accepted in the Online Shop?

We accept the following payment methods:

  • All major credit cards: Visa, MasterCard, American Express
  • PayPal – including VISA Debit

 

Do you deliver products Internationally?

This store successfully ships many products worldwide each day.

We have many happy customers in every corner of the globe.

How long will delivery take?

On average, merchandise is produced and shipped from our facility 5-7 business days after purchase.

Standard shipping/transit times apply:

  • United States: 10 – 15 business days.
  • International: 15 – 20 business days depending on the country.
How secure is shopping in the Online Shop? Is my data protected?

This store adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Who pays the customs duties & taxes?

International shipments may incur customs fees depending on the country and their regulations.

Any customs fees are to be paid to the appropriate customs agency by the customer.

Why would a package be returned?

Most likely the package was returned due to an undeliverable address. Other instances include the package remaining unclaimed or refused/returned by your customer.

We will contact you once the order arrives back to our facility. We would advise contacting your customer to see if they would like to proceed with the order and would wish to have the product reshipped.

We may need an updated address or other information to complete the order.

What is your replacement/return policy?

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge.

We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Send us an email

Our Service Team will be happy to answer any questions relating to our store.